About email verification codes and resetting two-step verification

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Two-step verification is an optional feature that adds more security to your WhatsApp account.
You’ll see the two-step verification screen after you successfully register your phone number on WhatsApp. Learn how to enable two-step verification.
When you enable two-step verification, you have the option to enter your email address. Entering your email will add an extra safeguard to help you recover your account, even without a connection for SMS or a phone call. For example, if you ever forget your PIN or need to re-register your phone number, you'll be able to use your verified email to get back into your account.
You can also add your email at any time by going to your WhatsApp Settings > Account > Email Address. You’ll get a verification code sent to your email so that we can verify it’s you.

How to re-register using an email verification code


This applies when you're re-registering on WhatsApp. For example, when you log into your existing WhatsApp account on a new phone.
  1. Ensure your phone has a strong internet connection.
  2. Open WhatsApp.
  3. Follow the steps to register your phone number.
  4. You’ll receive a 6-digit registration code via email once you enter your phone number.
  5. Enter your 6-digit code to complete registration.
Note:
  • You'll only be able to receive a code via email for re-registration if you’ve added and verified your email address in your WhatsApp settings, during your initial registration, or during two-step verification setup.
  • If you don’t receive your code, you can request a new one by email, SMS or phone call. Depending on your carrier, you may be charged for SMS and phone calls.

Reset your two-step verification PIN


If you've previously added your email address, you can reset the PIN by requesting a new one via SMS. You'll need to have two-step verification enabled to complete these steps. Learn how to reset your PIN in this help article.
Note: If you don’t receive your code, tap Didn’t receive a verification code? and request a new code by email, SMS or phone call. Depending on your carrier, you may be charged for SMS and phone calls.
If you have a new SIM, it’s possible that the number was used before. If that’s the case, the previous owner of that phone number may have created a WhatsApp account and set up two-step verification with an email address.
In this case, you’ll need to wait seven days after you’ve registered before you can reset your two-step verification PIN.

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