About email verification codes and resetting two-factor authentication
This feature might not be available in your country yet.
Two-step verification is an optional feature that adds more security to your WhatsApp account. You’ll see the two-step verification screen after you successfully register your phone number on WhatsApp. Learn how to enable two-step verification in this article.
When you enable two-step verification, you can enter your email address. This helps to safeguard your account by allowing WhatsApp to email you a reset link if you ever forget your PIN, and email you a verification code when you register your account.
How to register using an email verification code
- Check that your phone has a strong internet signal.
- Open WhatsApp and follow the steps to begin registering your phone number on Android or iPhone.
- You’ll receive a 6-digit registration code via email once you enter your phone number.
- Note: This will only happen if you’ve set up two-factor authentication and have previously added your email address. You’ll receive a prompt to check your email and enter the code.
- If you don’t receive your code, you can request a new one by email, SMS or phone call.
- Note: Depending on your carrier, you may be charged for SMS and phone calls.
- Enter your 6-digit code to complete registration.
Reset your two-step verification PIN
If you provided an email address when you set up two-step verification, you can reset the PIN by requesting a new one via SMS.
To reset the PIN:
- Android: Open WhatsApp > tap Forgot PIN? > Send code > enter the six digit code sent to your registered phone number.
- iPhone: Open WhatsApp > tap Forgot PIN? > Send Code > enter the six digit code sent to your registered phone number.
Note: If you don’t receive your code, tap Didn’t receive a verification code? and request a new code by email, SMS or phone call.