About connected catalogs on the WhatsApp Business app

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Note:
  • This article contains information about how to connect an existing Meta catalog to the WhatsApp Business app. To learn how to create a catalog on the WhatsApp Business app, view this article.
  • This feature may not be available to you yet.
Businesses on the WhatsApp Business app can choose to connect their existing Meta catalog, on Commerce Manager, to their WhatsApp Business. This allows businesses with a presence on multiple Meta surfaces, including Facebook, Instagram, and WhatsApp, to provide customers with a consistent, cross-platform shopping experience.

How to connect a Meta catalog to the WhatsApp Business app

Before connecting your Meta catalog to your WhatsApp Business app, you’ll need:
  • An existing Meta catalog in Commerce Manager.
  • To link your Facebook page associated with your Meta catalog to your WhatsApp Business account. Learn how to add a WhatsApp Business account to a Facebook Page in this article.
To then connect your Meta catalog to your WhatsApp Business app:
  1. Open the WhatsApp Business app.
  2. Tap Tools > Catalog.
  3. Tap
    More Options (three vertical dots)
    > Catalog settings.
  4. Tap Connect catalog. If prompted, tap Continue.
  5. Tap Confirm.
Note: Connecting your Meta Catalog to your WhatsApp Business app will archive any WhatsApp Business catalog that already exists on your device. Archived catalogs are not visible to customers.

How to update a connected catalog

Businesses cannot update a connected catalog using the WhatsApp Business app.
Instead, businesses who have set up a connected catalog can edit, add, delete, hide, and unhide products in that connected catalog in one of two ways:
  • Businesses on the WhatsApp Business app should use Commerce Manager to update their connected catalogs.
  • Businesses with catalogs hosted on third-party platforms connected to Commerce Manager should update their connected catalogs through their third-party platform.
Updates to a connected catalog should appear in your WhatsApp Business app within 24 hours.

How to disconnect a Meta catalog from the WhatsApp Business app

To disconnect your WhatsApp Business catalog from a connected Meta catalog:
  1. Tap Tools > Catalog.
  2. Tap
    More Options (three vertical dots)
    > Catalog settings.
  3. Tap Disconnect.
Note: If you had a WhatsApp Business catalog and then connected it to a Meta catalog, the previous WhatsApp Business catalog will be unarchived and visible to customers after disconnection.

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