About complaints raised by WhatsApp users in relation to the goods or services sold by Businesses

If a WhatsApp user raises a complaint regarding a Business account, their catalog listings, or any purchases from that Business, WhatsApp will ask the WhatsApp user to contact the Grievance Officer for that Business. The Business is solely responsible for responding to and resolving all such complaints. The Business must acknowledge the receipt of any WhatsApp user complaint within 48 hours and resolve such complaints within 1 month from the date of receipt of the complaint as required under applicable laws.
Related resources
  • About mandatory disclosures to be made by Businesses
  • How to Comply with the Laws for Selling Online in India
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