Can’t see channels after changing devices

Android
iOS
Channels you previously followed may disappear from your list in the Updates tab if you’ve recently changed your phone or transferred chats between devices.

Steps to try

Here’s some steps to try if you’re missing some channels:
If this doesn’t work, you may need to refollow the missing channels.
If you’re a channel admin and can’t access your channel, here are some additional steps to try:
  • Accessing your channel from a direct link. If you have other channel admins they can create one from their phone for you by tapping your channel > your channel name > the link icon.
  • Searching the directory to find and refollow your channel.

Related resources

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