How to give feedback about messages sent by a business using AI from Meta

Android
iOS
Meta may use feedback that it receives about its AI-generated messages to improve the quality of its AI. To provide feedback about an AI-generated message you've received from a business that has enabled AI from Meta:
  1. Tap and hold the message you'd like to provide feedback about.
  2. Tap
    thumb up
    or
    thumb down
    depending on the feedback you want to provide.
    • If you tapped
      thumb down
      , you will be asked to provide additional feedback. Select the appropriate feedback, then tap Submit.
At any time while interacting with a business using AI from Meta, you can ask to stop receiving AI-generated messages from that business, or you can stop chatting with the business. If you ask to stop receiving AI-generated messages from a business or if AI from Meta cannot assist you at any point, it will attempt to connect you with the business for additional support.

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